Shipping & Returns
SHIPPING: WE DO NOT SHIP OUTSIDE OF THE UNITED STATES. We ship to all 50 states including Alaska and Hawaii. Please note additional freight charges will apply to orders shipping to Alaska, Hawaii or Canada. We ship thru UPS and go by their standard shipping rates.
METHODS OF PAYMENT:
We accept Discover, Master Card, Visa, American Express and Checks. Please have credit card and billing address available when ordering.
HOURS OF OPERATION: Customer service lines are open from 8:00am-5:00pm (CST) Monday through Thursday. Friday hours are 8:00am-4:30pm (CST). We are closed Saturday and Sunday.
MISSING ITEMS:
Claims for missing items must be done within 3 business days of receiving your order.
RETURNS &EXCHANGES:
100% satisfaction guaranteed! If any product is not satisfactory you can return it within 30 days unopened or unused for full credit or refund of purchase price or exchange with no hassle. All electrical equipment must be returned within 30 days from receipt for full credit or exchange. No returns accepted after 30 days on all items. Manufacturer's warranties still apply if properly registered. Bi-Monthly or promotional items must be returned or exchanged during deal period complete. Please allow ten business days for your credit card refund to process upon receipt of your return. A 15% restocking charge may be applicable on certain items that are returned. Incomplete displays, partial kits, used and opened items are subject to restocking fees. You are responsible for the cost of shipping returned or exchanged goods. If it was our error, we will reimburse you the cost of the shipping via ground service. There are no returns or exchanges on FREE goods on deals.
REFUSED PACKAGES:
All refused packages are subject to a 25% restocking fee. Orders that are refused when going to Canada, Alaska, and Hawaii are subject to a 25% restocking fee and a refund will not be provided for shipping.
METHODS OF PAYMENT:
We accept Discover, Master Card, Visa, American Express and Checks. Please have credit card and billing address available when ordering.
HOURS OF OPERATION: Customer service lines are open from 8:00am-5:00pm (CST) Monday through Thursday. Friday hours are 8:00am-4:30pm (CST). We are closed Saturday and Sunday.
MISSING ITEMS:
Claims for missing items must be done within 3 business days of receiving your order.
RETURNS &EXCHANGES:
100% satisfaction guaranteed! If any product is not satisfactory you can return it within 30 days unopened or unused for full credit or refund of purchase price or exchange with no hassle. All electrical equipment must be returned within 30 days from receipt for full credit or exchange. No returns accepted after 30 days on all items. Manufacturer's warranties still apply if properly registered. Bi-Monthly or promotional items must be returned or exchanged during deal period complete. Please allow ten business days for your credit card refund to process upon receipt of your return. A 15% restocking charge may be applicable on certain items that are returned. Incomplete displays, partial kits, used and opened items are subject to restocking fees. You are responsible for the cost of shipping returned or exchanged goods. If it was our error, we will reimburse you the cost of the shipping via ground service. There are no returns or exchanges on FREE goods on deals.
REFUSED PACKAGES:
All refused packages are subject to a 25% restocking fee. Orders that are refused when going to Canada, Alaska, and Hawaii are subject to a 25% restocking fee and a refund will not be provided for shipping.
